FAQs

GENERAL

Stylishtop is the premier destination for pre-owned luxury handbags online. We democratize luxury by sourcing and acquiring unique handbags and making them available online on stylishtop at up to 70% off retail prices. We are highly curated and specialize in luxury brands such as Hermes, Chanel, Louis Vuitton, Celine. We guarantee authenticity for all handbags.
At STYLISHTOP, one of our key goals is to ensure trust as part of a transaction. Certifications will be provided for all products. To this end, we have developed an algorithmic and data-intensive detection system that has extremely high accuracy rates. On rare occasions, our advanced algorithms may not perform as expected. In order to ensure that our customers consistently have an outstanding experience, we provide certain financial guarantees.

Our guarantee states that if STYLISHTOP’s algorithms fail to detect a counterfeit item and instead verify it to be authentic, we will reimburse the amount spent to acquire that item(Current Retail Price) in exchange for the item itself.
We constantly source for more designer brands and the latest styles for sellers. Unfortunately, every item listed on our website only has ONE availble. So, do not hesitate and purchase what you covet!
All submissions are reviewed by our buying team who perform extensive research on the particular model. They consider a variety of factors including; brand, condition, size, material, demand, seasonality, and even our own inventory. We have been in business for many years and collected a large and proprietary data set that enables us to offer competitive quotes in a consistent way.

PAYMENT

• MasterCard
• Visa
• Bank Deposit
• Paypal

SHIPPING

No. We offer free shipping to anywhere in the world. Once your card has been authorized or your Paypal account confirmed, we will process the charges and submit the order for shipment within 1 business day. 

AU Standard (4-7 business days): Orders under $1000 AUD
AU Express (1-3 business days): Orders Over $1000 AUD
International (7-14 business days): International Standard

ORDERS

As your purchase will be prepared quickly for dispatch, please contact our Customer Service Advisors as soon as possible to cancel or make changes to an order. Unfortunately we are unable to cancel or make changes to any orders once it is being shipped and we do not accept return order only if the items are proved to be faked.
No. Unfortunately, we don’t offer layby or financing currently.
For all other pre-owned items, we do our best to provide images of the overall condition.

However, there may be a slight difference in the tone of colors depending on the resolution of your monitor. 
AND there may be a 1-2cm difference in measurements depending on how the item is measured.
Accessories( Dust Bag, Authenticity cards or Care cards, Receipts. Etc) of pre-owned items will be stated in their product information.

RETURNS & REFUNDS

AU returns accepted, for any reason. Unfortunately, we don’t accept return from other countries.


• Return or exchange requests have to be submitted within 5 business days from the date of receipt.

• Item must be in its original purchase condition, including the original product packaging, All packaging must be unmarked and not defaced in any manner.

• Any item that you received with tag(s) attached must be returned with the same tag(s) intact.

• Item purchased as part of a set or multi-item pack has to be returned as a whole set.

• All returned item will be reviewed by STYLISHTOP. Item should also match the written or photographic documentation of the item's condition provided when requesting the return. Returns that do not meet these requirements will not be accepted and where applicable, customer may be charged with a fee.

• Our flexible returns policy makes your online shopping experience even easier. We practice close monitoring of the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion.

• STYLISHTOP reserves the right to offer refund based on our sole discretion.

• This Returns Policy does not apply to items that have been stated as non-exchangeable and non-refundable on stylishtop.com.au

• Shipping both ways will be charged upon return See full details here.
All returns will be reviewed by SYTYLISHTOP and we reserve all rights to approve/deny any return value. Once your return has been received and accepted by us, your refund will be completed.

If you paid by bank deposit, we will refund you via cash deposit, excluding the delivery costs. You will need to provide us with your bank account information.
If you paid by MasterCard/Visa/Paypal, We will refund to the account you've paid with, excluding the delivery costs. We’ll keep you updated every step of the way.

SELL BACK

'Sell Back' is a sell feature that allows you to sell your past STYLISHTOP purchase(s).

Only selected item(s) for certain brands purchased from STYLISHTOP are eligible for sell back. Please email us to see if the item is eligible for “sell back”

This feature is currently available in Australia.

Upon successful authentication of item(s),We will contact to deposit the amount of money to your account within 5 business days.

The price of your item(s) will be determined by STYLISHTOP according to the brand, category and condition of the item(s), at a competitive trade-in cost. All prices offered are final, not subjected to further negotiation.