We are pleased to offer a returns service to all customers for any purchases that meet our Returns Policy as we want your shopping experience to be as enjoyable and seamless as possible.
We are pleased to offer a returns service to all customers for any purchases that meet our Returns Policy.
Shipping both ways and transaction fees will be charged upon return.
Your returned item must arrive at our return address from no later than 5 days from the date of receipt
Please note: We can only offer returns within Australia.
1. Email to email@example.com to request a return form
2. Fill in the return form and email back with your order number
3. We will email you the return address after we accepted your return
4. Place the item(s) with all the original packaging inside the box and leave it open for us to check the contents.
5. Post it back to us with your return form inside.
• Return or exchange requests have to be submitted within 5 business days from the date of receipt.
• Item must be in its original purchase condition, including the original product packaging, All packaging must be unmarked and not defaced in any manner.
• Any item that you received with tag(s) attached must be returned with the same tag(s) intact.
• Item purchased as part of a set or multi-item pack has to be returned as a whole set.
• All returned item will be reviewed by STYLISHTOP. Item should also match the written or photographic documentation of the item's condition provided when requesting the return. Returns that do not meet these requirements will not be accepted and where applicable, customer may be charged with a fee.
• Our flexible returns policy makes your online shopping experience even easier. We practice close monitoring of the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion.
• STYLISHTOP reserves the right to offer credits or a refund based on our sole discretion.
• This Returns Policy does not apply to items that have been stated as non-exchangeable and non-refundable on Stylishtop.com.au
• Shipping both ways and the transaction fees will be charged upon return
It is our aim that every item arrives in the same condition as our description and we hope you’re always thrilled with your purchase. If you receive an item that is doesn’t quite match the description on site, please advise Customer Service as soon as possible. Where possible we will arrange for a free return and a full refund.
On rare occasions, our advanced detection systems may not perform as expected. In order to ensure that our customers consistently have an outstanding experience, we provide certain financial guarantees.
Our guarantee states that if STYLISHTOP’s algorithms fail to detect a counterfeit item and instead verify it to be authentic, we will reimburse the amount spent to acquire that item(Current Retail Price) in exchange for the item itself.
All returns will be reviewed by SYTYLISHTOP and we reserve all rights to approve/deny any return value.
Once your return has been received and accepted by us, your refund will be completed.
If you paid by MasterCard/Visa/Paypal, We will refund to the account you've paid with, excluding the delivery costs and the transaction fees. We’ll keep you updated every step of the way.
If you paid by bank deposit, we will refund you via cash deposit, excluding the delivery costs and the transaction fees. You will need to provide us with your bank account information.